How long are you locked out of Ubisoft account?

How long are you locked out of Ubisoft account?

What is a temporary ban? For violations of the code of conduct that are not related to cheating you may receive a temporary ban preventing you from accessing the game for a period up to 14 days. Any subsequent offence might lead to stricter consequences, e.g. a longer or permanent ban.

How long does it take for Ubisoft to unlock account?

We are unable to remove it at this time and would advise waiting 20 – 60 minutes before logging in again, as every attempt while the account is suspended will extend the lockout. If you find you still can’t login after an hour please try again in 24 hours.

Why can’t I log into my Ubisoft account?

Test your log in on a different network (such as, another Wi-Fi network or via mobile data). Install the latest version of the Ubisoft Connect Desktop App. Start the Desktop App with admin rights. Make sure that the Ubisoft Connect is not set to offline mode.

How do I Unsuspend my Uplay account?

When you request account closure, we will send an email containing a Cancel Account Closure link to the address associated with your account, in case you change your mind. Clicking the link will restore your account and allow you to log back in!

How do I contact Ubisoft support?

You can contact Ubisoft via their toll-free customer phone number at 919-460-9778. Through this line, you can address issues like missing items, account recovery, charge disputes, game and server problems, appealing a ban, giving feedback, and more. Stop wasting time waiting for a real human to answer the phone.

Did Ubisoft get hacked?

French video game company Ubisoft on Friday confirmed it was a victim of a “cyber security incident,” causing temporary disruptions to its games, systems, and services.

Why is my Ubisoft Connect not working?

Ubisoft Connect not working can be due to software conflicts caused by other applications you’re running in the background such as antivirus or even a VPN. So we suggest you close unnecessary programs while playing Ubisoft games and using the Ubisoft Connect app.

What is wrong with Ubisoft?

Ubisoft is again under fire for allegations of sexual harassment, misconduct, and endemic problems of sexism and racism across the company. In a report published today, Bloomberg extensively details inappropriate behavior by top executives and managers, particularly around chief creative officer Serge Hascoët.

How do I unlink my Ubisoft account from Xbox?

To unlink your accounts: • Head to the Account Information webpage. Scroll down to the Linked accounts section. Locate the platform you would like to disconnect, and select Unlink. Follow the on-screen instructions.

How do I reset my Ubisoft 2 step verification?

Recovery codes are unique, single-use codes you receive when you set up 2-Step verification on your account. You will receive these recovery codes in an email from with the subject line 2-Step Verification Recovery Codes. If you cannot find this email, we recommend checking your SPAM/Junk folder.

Why did Uplay change to Ubisoft Connect?

We wanted to unify the experience of all our players and across all common gaming platforms. Therefore, Uplay is now Ubisoft Connect PC and part of the cross-platform Ubisoft Connect. All accustomed features and more can be accessed through it, including a brand new in-game overlay for selected games.

Why is my Ubisoft plus suspended?

If a payment is not successfully settled, due to expiration of the payment method, insufficient funds, or otherwise, Ubisoft may suspend your access to Ubisoft+ until having successfully charged a valid payment method.

How do I recover my suspended medium account?

If your Medium account is suspended then you can use two ways to contact them;

  1. The first way is to directly Email Medium support at; , and send them the address of your Medium account and cite your problem.
  2. The second way is to go to the Medium help center and submit a request.

How do I subscribe to Ubisoft?

You can subscribe to Ubisoft+ using a credit card or PayPal* on the Ubisoft+ website, or on Ubisoft Connect PC by selecting the Ubisoft+ tab. Update your default payment method at any time on the My Subscription page of the Ubisoft Store. You can access Ubisoft+ games immediately once subscribed.

How do I contact Ubisoft by email? is our account support mailing email. Please send us a direct message with your account username and email address.

Is Ubisoft owned by Microsoft?

Yes, Microsoft is said to have bought Ubisoft and will announce this in the next few weeks.

Who is the owner of Ubisoft?


Logo since May 2017
Administrative headquarters in Montreuil
Owner Guillemot family (18.5%)
Number of employees 18,045 (2020)
Subsidiaries See List of Ubisoft subsidiaries

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